Our Returns Procedure
Before returning any item please follow our returns authorisation procedure by sending an email to firstname.lastname@example.org
with your order details and why you wish to return the good(s). We will email you a returns authorisation number along with details on how and where to send your return. Please note that we reserve the right to refuse any return which does not include a returns authorisation number.
2.Packing the item
Wrap the item securely and include the delivery note or Invoice along with your returns authorisation email. Usually the packaging in which the item was sent can be used for its return.
3.Replacement or refund
We will ask you if you would like us to replace the item (provided it is still available) or refund your card
We will authorise the return of an item in the following cases:
Faulty or damaged item
Within 28 days from date of delivery you may return any item that was faulty or damaged when received for a full refund of replacement at our discretion . We will refund your card once we have received and processed the item. In these cases we will also refund the appropriate return postage.
However, goods damaged by carrier must be signed as damaged when you receive your item (s) by carrier, if you fail to do this, we regrettably cannot accept your return.
Duplicate or incorrect item
Within 28 days from date of delivery you may return any duplicate or incorrect item sent to you as a result of our error for a full refund or replacement. We will refund your card once we have received and processed the item. In these cases we will also refund the appropriate return postage.
You may return any unopened item within 14 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.